FAQ

You must be 19 years of age or older to purchase from our site. By placing an order and sending payment, you confirm that you meet the legal age requirement in your province.

We ship exclusively within Canada. We do not ship internationally under any circumstances.

Yes! We offer same-day shipping for all orders placed and fully paid for before our daily cut-off time of 3:00 PM Eastern Time (EST/EDT), Monday through Friday. Orders completed after 3:00 PM will ship the following business day.

Yes! We offer free Canada Post Expedited Shipping on all orders over $150. If you prefer a faster delivery, you can upgrade to Xpresspost at checkout for an additional fee. For all orders under $150, standard shipping rates will apply.

Delivery timeframes depend on the shipping method selected at checkout:

• Canada Post Xpresspost: Typically takes 1 to 3 business days. This is the fastest option for major urban areas.
• Canada Post Expedited Shipping: Typically takes 2 to 7 business days, depending on how remote your region is.

Yes, every order includes a tracking number. Once your package is processed and shipped, your tracking number will automatically be emailed to you and updated in your WooCommerce account dashboard.

Interac E-Transfers can take anywhere from 15 minutes to a few hours to clear through the banking system. Your order status will remain “On Hold” until we manually receive and accept the payment. Once accepted, your order will move to “Processing” and prepare for shipment.

If you need to change items or cancel an order, you must email support immediately. Once an order is paid for and has been sent to our packing team (or after our 3:00 PM EST shipping cutoff), no modifications or cancellations can be made.

By default, we ship packages with “No Signature Required” so they can be left safely in your secure mailbox. If you require a signature for delivery, please leave a note in the “Order Notes” section during checkout.

Canada Post sometimes scans packages as delivered a few hours before actual drop-off. Please wait until the end of the business day. Also, check with roommates, building managers, or community mailboxes. If it still hasn’t arrived after 24 hours, contact our support team.

Please check your address carefully at checkout. If you catch an error, email support immediately before 3:00 PM EST. We are not responsible for packages delivered to an incorrect address provided by the customer, and undeliverable packages will not be returned to us due to our discreet return address policy.

During warm summer months, mushroom gummies and chocolates run a minor risk of melting while sitting in hot delivery trucks or mailboxes. Please track your package closely to ensure it is not left outside. We cannot offer refunds or replacements for products that melt due to weather conditions during transit.

To maintain maximum potency and freshness, store dried mushrooms, capsules, and edibles in a cool, dark, and dry place away from direct sunlight (like a cupboard or drawer). Keep all items securely locked up and strictly out of reach of children and pets.

We accept Interac E-Transfer only. You will receive detailed payment instructions on the checkout page and via email after placing your order.

Absolutely. Your order is packed in plain, scent-proof, unbranded packaging. There is no mention of magic mushrooms or our brand name on the outside of the box.

No. We have a strict policy: no refunds, and all sales are final. Please review your cart carefully before completing your payment.

You can reach our support team directly by emailing support@paradose.net. We typically respond to all inquiries within 24 hours.